FAQs

FAQs

What are the parking options?
Valet parking is available with full in and out access for $59.00 plus tax, overnight parking for oversized vehicles is $71.00 plus tax.

Is there a facility fee?
Yes, $29.00 plus tax.

How far is hotel from airport and approximate cab fare?
The hotel is 14 miles from the airport, a cab will cost around $50 and take around 30 minutes depending on traffic. Bart (Bay Area Rapid Transit) is also available from the airport with approximately a 33 minute ride. Villa Florence is located 5 min from the Market Street bart station.

Do rooms have air conditioning?
All rooms have heat and air conditioning and also have a convenient remote control for ultimate comfort.

When is Check-in and Check-out?
Check in is 3:00 pm, and check out is 11:00 am.

Do you accommodate Late Check-out or early Check-in?
Upon request, yes. We can also store luggage and have bathroom facilities.

What is the cancellation policy?
72 hours – longer for special events.

Does the hotel accept packages?
Yes, the package will be stored securely in our bellman's closet and will be provided to you at check-in.

Is there a fee to use the Fitness Center?
No
 
Is there WiFi available at the hotel?
Yes, WiFi is available and included in all rooms and public spaces.

Is the hotel pet friendly?
Unfortunately, no.

Does the hotel have a business center?
Yes – computers and printers are available for our guests.